We want you to be happy with every order. This page explains what you can return, how to do it, and when you'll get your money back.
At a glance
- Most items: return within 7 days of delivery if unused and in the original packaging.
- Air fresheners and car care products: no returns or exchanges, unless damaged, faulty or wrong.
- Damaged, faulty or wrong item: tell us within 48 hours and we'll put it right at no cost to you.
- Refunds: within 7 working days of approving your return.
Items that can't be returned
For hygiene and safety reasons, we can't accept returns or exchanges of the following, even if unopened:
- Air fresheners and car fragrances of every kind, including hanging fresheners, vent clips, sprays, gels and cans
- Car care products, including shampoos, polishes, waxes, cleaners, tyre and dashboard care, and other fluids
- Any item that has been installed, fitted or used, or opened from sealed packaging (for example electrical parts and bulbs)
This doesn't apply if an item arrives damaged, is faulty, or isn't what you ordered (see below).
Returning an item you no longer want
You can return any other item within 7 days of delivery, as long as it's unused, complete and in its original, undamaged packaging.
Damaged, faulty or wrong items
If an item arrives damaged, is faulty, or isn't what you ordered, tell us within 48 hours of delivery. We'll replace it, repair it or refund you, at no cost to you. Faults that appear later are covered by the product's warranty.
Delivery charges
- You pay the cost of sending a return back to us, unless the error is on our side.
- Delivery charges are non-refundable, unless the error is on our side.
- An error on our side means the item arrived damaged, is faulty, or isn't what you ordered. In that case we arrange the return at no cost to you and refund your delivery charge too.
How to return an item
- Message us on WhatsApp at +97142711330 with your order reference (for example R-251005-K7QM), the item and the reason. For damaged or faulty items, please include photos.
- We'll confirm whether the item can be returned and arrange collection or drop-off.
- We check the item when it reaches us and let you know the outcome.
Refunds
- We refund you within 7 working days of approving your return.
- Refunds go back the way you paid: to the same card for card payments, or in cash or by bank transfer for cash payments.
- Your refund includes the VAT you paid on the returned item.
Exchanges
Prefer a different size, colour or model? Tell us when you contact us and we'll arrange an exchange if it's in stock. Exchanges follow the same rules as returns.
Questions?
Message us on WhatsApp at +97142711330. We're happy to help. This policy doesn't affect your rights under UAE consumer protection law.